Switch your business phone system and we'll pay your first two months
Switch to a modern cloud phone system through a supplier we introduce you to and we'll reimburse your first two monthly invoices after you go live.
- Hosted VoIP specialists
- Independent advice
- UK based support
Independent advice
We compare the market, not one price list.
UK business support
Real people in Cardiff on the end of the phone.
Expert migration
Porting, configuration and go live managed for you.
Trusted partners
Carefully selected UK and global providers.
Novello Consulting works with a small number of carefully selected technology providers across business telecoms and business communications. We are not tied to one supplier, so the VoIP phone system we put in front of you is based on how your team actually works, what you are paying today and where you want the business to be in three years.
Why upgrade your business phone system?
Modern cloud phone systems do far more than replace your old handsets. Here is what most UK businesses notice within the first month of moving to hosted VoIP.
Work from anywhere
One business number that follows your team between office, home and site.
Lower monthly costs
No line rental or PBX maintenance, free calls between users and clear per user pricing.
Professional call handling
Menus, queues, out of hours greetings and voicemail to email as standard.
Mobile and desktop apps
Take business calls on iOS, Android, Windows and Mac without giving out mobile numbers.
Business continuity
Calls reroute automatically if your office loses power or broadband.
Better customer experience
Fewer missed calls, faster routing and callers reaching the right person first time.
Simple management
Change greetings, users and call routing yourself from a browser in minutes.
Scalable as you grow
Add users, sites or numbers instantly with no new hardware to buy.
Our Business Switch offer
For a limited period, eligible businesses that arrange a new business phone system through a supplier we introduce get their first two monthly invoices reimbursed. Four simple steps from first call to money back.
- 1
Request a free consultation
A short call to understand how your team takes and makes calls, and what you are paying now.
- 2
We review and recommend
We look at your existing business telephone system and shortlist the most suitable cloud phone systems, with pricing side by side.
- 3
Supported migration is available if required
The suppliers we use have excellent support teams, but Novello is also on hand to help with porting, configuration and go live when needed.
- 4
We reimburse your first two months
Once your new system is live with a supplier we introduced, Novello Consulting reimburses your first two monthly invoices from the commission we receive.*
Why choose Novello Consulting for business telecoms?
When you switch through us, your relationship is with Novello Consulting, not just a phone provider. If something needs changing, escalating or renegotiating, you call us and we deal with the supplier on your behalf. That is the difference between buying a product and having a partner.
- Independent recommendations based on your requirements
- Access to multiple leading UK and global suppliers
- Help choosing the right solution and the right contract term
- Full migration planning around your working week
- Number porting support across the UK, including geographic and non-geographic numbers
- User training so the team is confident on day one
- Ongoing advice as the business changes
Meet Murray Costello
I've spent more than ten years working in contact centres, telecommunications and business operations, on both sides of the table. I've bought phone systems, run them day to day, and sat in the meetings where nobody could explain why the bill kept going up.
I started Novello Consulting so businesses could get straight answers about their technology from someone with no target to hit for a particular supplier. You get an honest view of what will actually help, what can wait, and what you are being oversold.
Powered by trusted technology partners
Novello Consulting selects the most appropriate technology for each customer and works with trusted providers rather than promoting one fixed solution. These are three of the platforms we regularly shortlist for UK businesses.
Straightforward hosted VoIP for small teams and home based businesses.
Call analytics, diallers and CRM integration for sales and support teams.
Customer records, pipelines and call logging joined up with your phones.
Novello Consulting is supplier agnostic. Partner names are shown to illustrate the kind of platforms we work with, and our shortlist changes as the market does.
Business phone system questions, answered
Who qualifies for the offer?+
The offer is open to new UK business customers who arrange a new hosted VoIP or cloud phone system through a supplier we introduce during the campaign. It does not apply if you go direct to a supplier or through another broker. Your business needs a valid UK business address and the service has to go live and be billed in your company name.
How do I receive my reimbursement?+
Once your new business phone system is live with a supplier we introduced, send us copies of your first two monthly invoices along with proof of payment. We reimburse the value of those two invoices by bank transfer within 30 days of receiving them, using the commission we receive from that supplier.
Is there a minimum contract length?+
That depends on the supplier and package you choose. Most hosted VoIP contracts run for 12, 24 or 36 months, and we always show you the pricing at each term so you can weigh up the monthly cost against the commitment.
Can I keep my existing phone numbers?+
Yes. Number porting is a standard part of every migration we run, including geographic numbers such as 029 Cardiff numbers, non-geographic numbers and 0800 numbers. We handle the paperwork with your old provider.
How long does migration usually take?+
A typical small business rollout takes two to four weeks from order to go live. Most of that time is number porting. Larger or multi-site moves are phased so nothing lands on your team all at once.
Will there be downtime?+
No. We run the new system alongside your old one and only switch calls across once everything is tested. Porting completes on an agreed date and time, usually first thing in the morning.
What happens if I already have a phone system?+
That is the most common situation. We look at your current contract end date, notice period and what you are paying now, then plan the switch so you are not paying twice or breaking terms unnecessarily.
Can home businesses apply?+
Yes. VoIP for small business works just as well for a home based or single person company. You get a proper business number, call handling and mobile apps without needing any office hardware.
Ready to upgrade your business communications?
Book a free consultation today and find out whether a modern cloud phone system could reduce costs, improve flexibility and simplify the way your business communicates.
If you choose to switch through a supplier we introduce you to, we'll reimburse your first two monthly invoices as part of our Business Switch campaign. You pay the supplier directly; Novello is paid a referral commission by the supplier, which is what funds this offer.*
How this offer works
The rebate is only available when you sign up with a supplier we put you in touch with. We receive a commission from that supplier, and we pass part of it back to you as your first two months' reimbursement. You never pay Novello for the phone service itself.
*Business Switch offer terms
The reimbursement applies to eligible new customers who sign up for a new business phone system through a supplier introduced by Novello Consulting, where Novello receives a referral commission. The first two monthly invoices will be reimbursed within 30 days of us receiving valid paid invoices from that supplier. The offer does not apply to direct sign-ups or arrangements made through another broker. Novello Consulting reserves the right to withdraw or amend the promotion at any time.