Independent advice, supplier comparison and implementation support for modern cloud phone systems.
Take calls from the office, home or on the road with one business number.
Softphone apps on iOS, Android, Windows and Mac, no desk handset required.
Compliance-ready recording, retention and search across every conversation.
Smart menus, queues and routing so callers reach the right person, fast.
Screen-pops, click-to-dial and call logging into your CRM and helpdesk.
Real-time wallboards and historical analytics on calls, queues and agents.
Cut line rental, free inter-site calls and pay only for what you use.
Move off ISDN and copper before the 2027 cut-off with zero disruption.
BT is retiring the traditional copper telephone network. By 2027 every business line in the UK must be on an IP-based service.
Hybrid and remote teams need one number that follows the user across mobile, laptop and desk, without VPNs or workarounds.
Cloud platforms add or remove users instantly. No PBX swap-outs, no extra hardware, no rip-and-replace as you grow.
Smart routing, voicemail-to-email, queueing and AI receptionists mean fewer missed calls and a much better first impression.
There's no single "best" phone system, only the one that fits how your team works, sells and supports customers. These are the platforms we most often shortlist for UK SMBs.
Simple, affordable cloud telephony with great onboarding for micro and small teams.
Powerful call analytics, dialler features and deep CRM integrations for outbound and inbound teams.
Self-hosted or cloud, extensive customisation, call flows and licensing options for technical teams.
Gamma's mature UK cloud platform, a natural step up from ISDN and on-premise PBX deployments.
Bundle voice, broadband, mobile and SD-WAN into a single supplier and support relationship.
Disclaimer: Novello Consulting is supplier agnostic. We recommend solutions based on client requirements, not commercial relationships. Our shortlist changes with the market.
We're not a reseller for one vendor, recommendations reflect what fits, not what pays.
We benchmark pricing, features and SLAs across the market and present the trade-offs clearly.
Contract negotiation, number porting and order management handled on your behalf.
Rollout, hardware, configuration, testing and user training, all project-managed.
A real UK team to call when something needs changing, scaling or fixing.
VoIP (Voice over IP) carries calls over your internet connection rather than a copper telephone line. It removes the need for on-premise PBX hardware, lets staff work from anywhere and adds features like call recording, queues and CRM integration.
Most UK SMBs pay between £8 and £20 per user per month depending on features, call bundles and contract length. We benchmark suppliers against your usage so you only pay for what you need.
A typical SMB rollout takes two to four weeks end to end, covering discovery, number porting, configuration, hardware delivery and user training. Larger or multi-site projects are phased.
Yes. We manage the number porting process from your current provider to the new platform, including parallel running so there's no downtime on go-live day.
Yes, that's one of the biggest reasons clients move to cloud. Staff get the same business number on a desktop or mobile app, with the same features they have in the office.
BT is withdrawing the traditional analogue and ISDN network by January 2027. Any business still on copper lines or legacy PBXs needs to migrate to an IP-based service before then. We can plan and run that migration for you.
Book a free technology review and we'll shortlist the right platform for how your team actually works.