Notes on telecoms, AI and modern IT.
Field-tested thinking from the Novello team, straight talk on VoIP, voice AI and the systems that keep growing businesses moving.
HubSpot's AI features: which ones are actually useful for a small team?
HubSpot keeps shipping AI features at pace. We've gone through the recent updates and pulled out the ones that genuinely save time for a small sales or service team.
Microsoft Teams Phone for SMEs: useful tool or expensive habit?
Microsoft keeps adding calling features to Teams. Here's an honest look at when it makes sense for a small business and when a dedicated phone platform still wins.
Openreach's full fibre push: what it actually means for your business
Openreach keeps adding more postcodes to its full fibre footprint. Here's a plain read on whether SMEs should be moving now or sitting tight.
The UK PSTN switch-off: what it means for your business phones
Traditional phone lines are being retired. Here's a practical guide to moving to VoIP without disruption.
AI receptionists, explained: when they help and when they don't
Voice AI has finally crossed the line from gimmick to genuinely useful. A grounded look at where it earns its keep.